For eligible items, you have 30 days from the date of receipt to submit a return request. Return requests submitted after 30 days of receipt will not be accepted pursuant to our Shipping and Returns Policy. To initiate a return, please submit a request.
If your return is accepted, your refund will be issued in the form of site credit, less the shipping costs to and from you and any priority processing fee paid. Site credit may only be applied toward purchases made on Flightclub.com, except as otherwise required by applicable law or as otherwise determined by us in our sole and reasonable discretion.
Please note that returns for Ship to Store orders must be shipped back to us and cannot be processed in-store.
Once we receive your return, the item(s) will be evaluated before your refund is issued. The evaluation process may take up to 7 days from receipt of the returned item, and we reserve the right to make the final decision on all return requests. Evaluation criteria include the following:
- Item(s) must include the return label and packing slip provided by us. Returns will not be processed without a Flight Club return label and packing slip.
- Item(s) must be in the same condition as when sent by us, including but not limited to: same item, no damage, original tags attached, no creases resulting from try-on and/or wear, no sole wear, and all original packaging included.
- Item(s) must be shipped to us within 3 business days of receiving your return label.
For buyers located in the US: A return processing fee of up to 15% of the item's price may also apply. Please be advised that the return processing fee may vary depending on item popularity, time of return, or past account activity. Site credit issued as part of a refund expires one year after the date of issuance, except for orders with a shipping address in the following states: CA, FL, HI, IA, ID, IL, IN, KY, NC, NE, NV, PA, RI, SD, TN, TX, VT, WA, WI.
Make sure to only include the item(s) to be returned in your shipping box. We will be unable to return any additional items included with your return.